Print a diagnostic page Press and hold the Power button. Load the paper print side down in the input tray. Follow these steps to check the print settings for your print job. Select the Services tab, and then click Align Printheads. Follow this checklist to stop these prints: Use the correct paper type for your project:

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This feature of the product helps to avoid wasting ink and paper if the paper is not what you expected. Perform the following steps to open the printer Toolbox and print a self-test diagnostic page. Select an operating system and version to see available software for this product.

If the status is ‘replace’, then the printhead should be replaced. To save these settings for future print jobs, choose Save in the Presets menu, and then name the new preset. Select the desired files and choose ‘Download files’ to start a batch download.

Lifting the printhead latch.

HP Officejet Pro K5300, K5400, and K8600 Printer Series – Troubleshooting Print Quality Issues

A Web browser – type the IP address assigned to the printer in the address bar of the Web browser. Shows the status of the printhead health and the part numbers, first-installation dates, and end-of-warranty dates of the printheads, as well as the accumulated ink usage.


Print a diagnostic page from the control panel Press and hold the Power button. Press in the latches on the rear access door, and then pull it away from the product to remove it. Print Quality Diagnostics window.

HP Customer Support – Software and Driver Downloads

If the document does not printcontinue with the next solution. The Information tab of the printer Toolbox – click the Launch button in the embedded web server group. Before installing a new printhead, shake the printhead up and down at least six times while the printhead is still in its packaging.

If the self-test report printstry printing the original document again. Europe, Middle East, Africa.

This could take up to 3 minutes, depending on your computer and connection speed. Right-click the HP Digital Imaging Monitor in the icon taskbar at the bottom of the screen near the clock.

The problem might not appear on the other end of the printout. The self-test diagnostic page can be used to troubleshoot printer problems and verify the installation of optional accessories, such as the duplex unit. If the issue is resolved, there is no need to continue troubleshooting.

The product might make noises as though it is printing, but no paper moves through it. Follow these steps to clean the rollers. After retrying alignment, try another print job.


HP Officejet Pro K and K Printer Series – Print a Diagnostic Page | HP® Customer Support

Rear access door and duplexer rollers. Press the Power button to turn on the product. Review the Cause and Prevention sections at the beginning of this document to check other possibilities.

Video of fixing an ‘Out of Paper’ error message. If you want color printouts, make sure Pri is not selected if the option does not appear, it is not available for the printer. If you have trouble viewing the video, or to the view the video in a different size, click here to play the video on YouTube. Press the Cancel button two times.

HP designs ink and paper to work together. Check the condition of the paper, and then reload it Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. Clean the roller thoroughly all the way around.